🛍️ Return & Refund Policy
Last Updated: November 2025
At consmatics, we want you to be completely satisfied with your purchase.
If you are not happy with your order, we’re here to help with easy returns and exchanges.
🔁 Return Eligibility
You can request a return or exchange within 7 days of receiving your order if:
The product is damaged, leaking, or defective upon delivery.
You received the wrong item or wrong shade.
The product is unused, unopened, and in its original packaging.
⚠️ Items not eligible for return:
Opened or used cosmetics, skincare, or personal care products.
Products purchased during a sale or with a discount code.
Items without original packaging or missing accessories.
💸 Refund Process
Once we receive and inspect your returned item, we will notify you by email or SMS.
Approved refunds will be processed within 5–7 business days.
Refunds are issued to your original payment method (e.g., bKash, Nagad, card).
🔄 Exchange Option
If you prefer, we can send a replacement instead of a refund for eligible returns.
Replacement is subject to stock availability.
📦 Return Instructions
Contact our support team via email or phone:
📧 support@focusit.com
📞 +8801XXXXXXXXX
Provide your order number, product name, and reason for return.
Our team will guide you through the pickup or courier return process.
🚫 Cancellation Policy
Orders can be cancelled before shipment only.
Once shipped, you must follow the return procedure above.
❤️ Our Promise
We always prioritize customer satisfaction and hygiene.
Your trust matters — so every product we ship is genuine, sealed, and quality-checked.
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